© 2019-2020 by VoiceFirst Events, a division of Score Publishing

What should we be doing with voice?

If you and your team are asking that question, you need to be at Project Voice.

 

When we're born, all we have is our mother's voice.

Then, we develop an inner voice, which guides us the rest of our lives.

It always stood to reason that technology would evolve to become conversational.

Project Voice, as a conference, is uniquely organized to juxtapose the major ecosystems (Amazon Alexa, Google Assistant, Samsung Bixby, and Microsoft Cortana), with The Voice World Fair running across the entire essential week.

Executives, marketers, developers, designers, strategists, consultants, VCs, media, and analysts will attend. Over 3,000 highly-qualified attendees across 15-20 countries.

Every organization and every individual - no matter your industry or sector - will find Project Voice of great interest, and of immense value.

Everyone needs to know the good, the bad, and the ugly on voice tech, delivered from a who's-who of practitioners, technologists, executives, & leaders in this emergent space.

The #1 event for voice tech and AI in America. The week after CES.

We'll see you in January. Bring the team.

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Voice World Fair - Exhibit Hall Hours

Monday, January 13 5:00 pm to 6:00 pm (Opening Social / Voice World Fair Preview)

Tuesday, January 14 9:30 am to 4:00 pm

Wednesday, January 15 9:30 am to 4:00 pm 

Thursday, January 16 9:30 am to 1:45 pm 

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Monday, January 13

Pre-Conference Workshops

Tuesday, January 14

7:30 AM

Registration

 

8:30 AM

Welcome

Bradley Metrock (Host, This Week In Voice; Executive Producer, Project Voice)

8:45 AM - 9:30 AM

Session #202, Tuesday January 14 MAIN STAGE

THE AMAZON ALEXA KEYNOTE

Paul Cutsinger (Head of Education, Amazon Alexa)

9:30 AM - 10:00 AM

Session #203, Tuesday January 14 MAIN STAGE

Alexa Skills Paid For My Tesla

Nick Schwab (Alexa Champion; CNN article on Nick Schwab here)

When Nick Schwab released the first sleep sound on Amazon Alexa in October 2016, he never imagined it would catapult him onto a path of serving millions of users or buying his dream car: a Tesla Model 3. In this session, you'll be inspired by the creative origin of his sleep sounds empire, get an exclusive look at his company's key performance metrics, and learn why Nick is betting big on a voice-driven future (and why you should too).

10:00 AM - 10:30 AM Coffee / Networking / Review of Exhibits

 

10:00 AM - 10:30 AM Press Briefing (by invitation only)

10:00 AM - 10:30 AM BOOK SIGNINGS

Session #205, Tuesday January 14

Breaking Digital Gridlock (John Best, President & CEO, Best Innovation Group)

Session #206, Tuesday January 14

Ubiquitous Voice: Essays From The Field (Lisa Falkson, Senior VUI Designer, Amazon)

10:05 AM - 10:25 AM

Session #207, Tuesday January 14

Case Study: what3words + Amazon Alexa: Bringing Voice To Next-Gen Navigation

Tom Blaksley (Technical Sales Director, what3words)

10:30 AM - 12:10 PM Breakout Tracks:

ALEXA + MARKETING:

10:30 AM - 11:00 AM

Session #211, Tuesday January 14

Extending The Experience: Alexa And The Music Industry

Tahsim Ahmed (Founder, Fanspoke)

11:05 AM - 11:35 AM 

Session #221, Tuesday January 14

Voice Marketing Panel

Brandon Kaplan (CEO, Skilled Creative)

John Iwasz (CTO, Whetstone Technologies)

RAIN Agency

11:40 AM - 12:10 PM 

Session #231, Tuesday January 14

The NFL's Finding Its Voice With Voice

Ian Campbell (NFL Innovation Lab); John Gillilan (Founder, Bondad.FM)

ALEXA + HEALTHCARE:

10:30 AM - 11:00 AM 

Session #212, Tuesday January 14

Ensuring Privacy and Security in a Voice-First World

Nate Treloar (President and COO, Orbita)

Our modern digital world is increasingly shrouded in concerns about personal data privacy and security - concerns that are arguably justified and regularly re-enforced by news stories about massive data breaches. With the rise of voice-powered virtual assistant technologies, we have added a new dimension to these data privacy and security concerns. Individuals want to know if their smart speakers are listening to their conversations. Enterprises, particularly in an industry like healthcare, want to know if voice-powered virtual assistants can comply with strict regulatory and corporate privacy and security requirements. In this session, we will analyze the privacy and security concerns with voice-first applications and review the emerging best practices, with examples, for creating safe, secure voice applications.  

11:05 AM - 11:35 AM

Session #222, Tuesday January 14

Thoughts From Both Sides of the Stethoscope, With Alexa in the Middle

Robert Kolock (Retired Healthcare Executive and Creator of Six Alexa Healthcare Skills)

Join Dr. Bob Kolock, a retired physician executive turned Alexa Skill developer/hobbyist, as he discusses some potential use cases for Voice within healthcare delivery.  He’ll focus on how voice can help counter the widening gap between the demand for healthcare and the supply of healthcare providers, as well as the decreased sense of a personal relationship between those parties when care is delivered.

11:40 AM - 12:10 PM

Session #232, Tuesday January 14

Conversing with the EHR

Yaa Kumah-Crystal, M.D. (Assistant Professor, Biomedical Informatics, Vanderbilt University Medical Center)

This session will discuss the use of natural language discourse to interact with the Electronic Health Record, leveraging voice as a primary medium. We will highlight the promise of voice as an interface in the medical field and the technical aspects that will need to fall into place to fully realize this promise.

ALEXA + STORYTELLING:

10:30 AM - 11:00 AM

Session #213, Tuesday January 14

My Box of Chocolates: A Storytelling Experiment with Alexa

Amy Stapleton (CEO, Tellables)

 

11:05 AM - 11:35 AM

Session #223, Tuesday January 14

Daddy Saturday: Fusing Fatherhood With Technology

Justin Batt (Author, Daddy Saturday; Speaker, TEDx)

 

11:40 AM - 12:10 PM

Session #233, Tuesday January 14

Reinventing Storytelling: Voice + Narrative

Ron Martinez (Principal, Headcanon dot com)

ALEXA + SMART HOME:

10:30 AM - 11:00 AM

Session #214, Tuesday January 14

PANEL: The Emergence Of Hearables

Moderator: Bradley Metrock; Dave Kemp (BD Manager, Oaktree Products); Andy Bellavia (Director of Market Development, Knowles Electronics)

11:05 AM - 11:35 AM

Session #224, Tuesday January 14

PANEL: Voice Tech Abroad: Emerging Trends

Moderator: Kane Simms (Host and Producer, VUX World)

Tim Kahle (Co-Founder, 169 Labs); Adva Levin (Founder, Pretzel Labs), James Poulter (CEO, Vixen Labs); Jeroen Vonk (Innovation Designer, Dutch Government)

11:40 AM - 12:10 PM

Session #234, Tuesday January 14

We Developed 2200 Alexa Skills. Why?

Jody Burnett (Founder and CEO, VoiceSkillsInc)

ALEXA + EDUCATION:

10:30 AM - 11:00 AM

Session #215, Tuesday January 14

New Life For Liberal Arts: Why Emerson College Has Embraced Voice Tech

Sanjay Pothen (Director, Emerson Launch, Emerson College, and Alexa Fund Innovation Fellow)

After the waves of print, web, and mobile, the world is moving back to voice. In a field that is surrounded by engineers, coders, and tech developers - learn how Emerson College is leading the conversation on voice creative and design. This session will delve into how liberal arts degrees are claiming their space in the industry, the importance of communication and the arts in turning voice technology into a human experience, and what initiatives Emerson is taking to prepare and engage our students for a voice-enabled world.

 

11:05 AM - 11:35 AM

Session #225, Tuesday January 14

Going Voice-First In K-12: Using Alexa To Improve Student Outcomes

Julie Davis (Director of Instructional Technology & Innovation, Chattanooga Christian School)

Julie Daniel Davis will share how Alexa is currently being used in different ways at her K-12 school to support the learning in various classrooms at her school. She will be joined by several Asian International exchange students and the ELL teacher with whom she’s been working. Learn how Alexa is aiding these students when studying for tests in their courses while helping them with English pronunciation at the same time. Are you wondering about the pros and cons from a student perspective? At this session you’ll hear the thoughts of actual students and teachers using Alexa. 

 

11:40 AM - 12:10 PM 

Session #235, Tuesday January 14

Building Community With Alexa Skills

Ahmed Bouzid (CEO, Witlingo); Brielle Nickoloff (Product Marketing, Witlingo)

ALEXA SPECIAL SESSIONS:

10:30 AM - 11:00 AM

Session #216, Tuesday January 14

Voice-First...Dentistry? The Story of DentalFlashGo

Chithra Durgam, DDS (Co-Founder, DentalFlashGo)

11:05 AM - 11:35 AM

Session #226, Tuesday January 14

Voice Tech, Pensions, and the Dutch Government

Jeroen Vonk (Innovation Designer, NoVUM Innovatie Lab)

11:40 AM - 12:10 PM 

Session #236, Tuesday January 14

Alexa, Save The Blob!

Einat Laudon (VUI Designer)

 

12:10 PM - 1:30 PM Lunch / Networking / Review of Exhibits

 

12:45 PM - 1:05 PM

Session #242, Tuesday January 14

Case Study: ConverSight.ai

Ganesh Gandhieswaran (Co-Founder & CEO)

 

1:05 PM - 1:25 PM

Session #243, Tuesday January 14

Case Study: Voice + AI + Customer Care

John Ball (Founder, Pat.AI), Beth Carey (CEO, Pat.AI)

1:30 PM - 3:00 PM WORKSHOP

Session #250, Tuesday January 14

Voice Prototyping: Using Voiceflow To Chart The User's Journey

Emily Lonetto (Head of Growth, Voiceflow)

Braden Ream (CEO, Voiceflow)

1:30 PM - 3:10 PM Breakout Tracks (continued):

ALEXA + MARKETING:

1:30 PM - 2:00 PM

Session #251, Tuesday January 14

Fireside Chat With Voxable: Building With Voice

Lauren Golembiewski (CEO, Voxable) and Matt Buck (CTO, Voxable); Moderated by Bradley Metrock

In this fireside chat, Voxable CEO Lauren Golembiewski and CTO Matt Buck will discuss their perspectives on the voice industry -- from conversational design methods and tools to how voice technology is positioned to fulfill the promise of ethical, omnipresent computing. Voxable spent the last four years helping companies -- Fortune 10 to startups -- design and develop voice interfaces. Through their experiences with clients, extensive research, and time working with voice technology, Lauren and Matt recognized the need for a new conversational design tool built specifically for designers. Voxable’s next initiative is to launch Voxable Studio, independent and open source conversational design software that enables people to create more intuitive, natural voice experiences. 

2:05 PM - 2:35 PM

Session #261, Tuesday January 14

Alexa Hearables & Multi-Modal: Breaking Down New Opportunities for Marketers

Dave Kemp (BD Manager, Oaktree Products); Katherine Prescott (Founder and Editor, VoiceBrew)

With multi-modal smart displays starting to go mainstream and Echo earbuds picking up early adopters, 2020 will be the year when Alexa decisively expands beyond the smart speaker -- and beyond the home. Join our session to learn about new ways users will engage with Alexa in these new modalities and how brands can capitalize.

2:40 PM - 3:10 PM 

Session #271, Tuesday January 14

Flash Briefings: Engagement vs. Exploitation

Amy Summers (Owner, Pitch Publicity)

Engaging audiences before pushing and promoting services and self has powerful and sustainable benefits. Learn the strategic skill of developing a relationship first through voice by using best practices of public relations before turning your flash briefing into a marketing machine.

ALEXA + HEALTHCARE:

1:30 PM - 2:00 PM 

Session #252, Tuesday January 14

PANEL: Alexa and Its Impact on Health and Wellness

Moderated by Harry P. Pappas (Intelligent Health Association); Teri Fisher, M.D. (Alexa In Canada / Voice First Health); David Metcalf, Ph.D. (UCF Institute for Simulation & Learning); Bianca Phillips (Author, Making The Digital Health Revolution)

Join our panel of Voice thought leaders to hear how, even at this very early stage of adoption, Voice Virtual Assistants / Smart Speakers are transforming the delivery of educational information -- not only to both the patient and the clinician in the hospital, but also to the caregiver and the consumer in their home. You no longer need a PC, laptop, or a tablet to access Health and Wellness information; all you need is your VOICE.

 

2:05 PM - 2:35 PM

Session #262, Tuesday January 14

Mayo Clinic: First Aid with Alexa, And Beyond

Sandhya Pruthi, M.D. (Professor of Medicine, Mayo Clinic)

 

2:40 PM - 3:10 PM 

Session #272, Tuesday January 14

Bringing Healthcare Home Through Alexa

Oskar Kiwic, M.D. (President, CEO, and Founder, CardioCube)

Rodney Anderson, M.D. (Professor Emeritus, Stanford University)

ALEXA + STORYTELLING:

1:30 PM - 2:00 PM

Session #253, Tuesday January 14

Speak Up America: Using Alexa To Engage With Government

Joaquin Beltran (CEO - Community Empowering Organizer, Speak Up America)

 

2:05 PM - 2:35 PM

Session #263, Tuesday January 14

How I Got Thousands Of People A Day To Listen To My Flash Briefing

Adrian Simple (Editor, The Gaming Observer)

The Gaming Observer has become an essential part of morning routines across the world. How did Adrian Simple make that happen, and what has he learned along the way? There are no easy answers to creating a successful flash briefing, but there are certainly building blocks that will put you in the best position possible.

 

2:40 PM - 3:10 PM 

Session #273, Tuesday January 14

PANEL: Podcasting In The Voice-First World

Moderator: Bradley Metrock

Steven Goldstein (CEO, Amplifi Media)

ALEXA + SMART HOME:

1:30 PM - 2:00 PM

Session #254, Tuesday January 14

Alexa and the 21st Century Veterinarian

Cal Lai (CEO, Ask.Vet)

 

2:05 PM - 2:35 PM

Session #264, Tuesday January 14

Chatbots, Prototyping, and Voice

Obaid Ahmed (CEO, Botmock)

 

2:40 PM - 3:10 PM 

Session #274, Tuesday January 14

Got Data? The Role of Analytics in Conversational Interfaces

Arte Merritt (CEO, Dashbot)

Come learn about the role of analytics in conversational interfaces - how they differ from traditional web and mobile analytics; how to use analytics to increase engagement, user satisfaction, and monetization; as well as insights and learnings from the data Dashbot is capturing, having processed over 80 billion messages.

ALEXA + EDUCATION:

1:30 PM - 2:00 PM

Session #255, Tuesday January 14

Alexa & English Language Learners (ELL): Some Remarkable Findings

Dorothy Daniels (Ed.D Candidate, Northeastern University)

Nationwide, the number of students learning to speak English is increasing rapidly. Since English is crucial for these students to achieve academically, this issue must be addressed. Can speech recognition devices help? Speech recognition is one of the newest tools in education to access information from the internet and promises to engage and motivate students to learn (Mitchell, 2017). Research shows a variety of ways to use ASR devices to motivate English language learners to practice and improve their speaking skills. Come discover potential solutions to help English Language Learners use Alexa to learn!

 

2:05 PM - 2:35 PM

Session #265, Tuesday January 14

#Alexa4Edu: How Alexa Can Re-shape The Modern Classroom

Rebecca Dwenger (Instructional Technology Consultant, Hamilton County ESC)

Alexa is reshaping the modern classroom. Learn how educators are using Alexa in their classrooms right now, as well as its future potential. As an educator, coach, and Alexa enthusiast Rebecca Dwenger has observed and influenced the use of Alexa in many classrooms across the country. This session will delve into the educational applications including time-management, supporting students with special needs, differentiation, English Language Learners, productivity as a teaching assistant, student engagement, and more. Alexa really is a game-changer in the classroom. Come find out how!

 

2:40 PM - 3:10 PM 

Session #275, Tuesday January 14

Using Alexa With Moodle

Michelle Melton (Developer, Appalachian State University)

With the rapid growth of voice technology in the past decade, voice interfaces have become significantly more important for modern applications. Both Blackboard Learn and Canvas by Instructure have Amazon Alexa skills that provide basic course information such as announcements, assignments, and grades. In the past year, Michelle Melton developed the first distributed Amazon Alexa skill for Moodle that can be integrated with any instance as a Moodle plugin. Learn about the process of developing the Alexa skill, including voice interface design, Alexa Skills Kit front-end development, and Moodle plugin back-end development.

ALEXA SPECIAL SESSIONS:

1:30 PM - 2:00 PM

Session #256, Tuesday January 14

The Ethics Of Designing For Voice In Cars

Jeremy Wilken (Host, Design For Voice)

2:05 PM - 2:35 PM

Session #266, Tuesday January 14

2:40 PM - 3:10 PM 

Session #276, Tuesday January 14

3:10 PM - 4:00 PM Coffee / Networking / Review of Exhibits

3:15 PM - 3:35 PM Session #281, Tuesday January 14

Case Study: The Making Of More Than Just Weather And Music

(Lauren Helmer, editor; Bradley Metrock, author; George Otvos, illustrator)

3:35 PM - 3:55 PM Session #282, Tuesday January 14

Case Study: Voice Tech And Utilities: AI Powering Progress

Laura Frantz (Lead IT Project Manager, ICF)


3:35 PM - 3:55 PM BOOK SIGNING

More Than Just Weather And Music: 200 Ways To Use Alexa (Bradley Metrock)

 

4:00 PM - 4:30 PM Session #284, Tuesday January 14 MAIN STAGE

PANEL: VC Investment In Voice

Moderator: Bradley MetrockMarc Ladin (General Partner, VoicePunch)

 

4:30 PM - 4:45 PM Session #285, Tuesday January 14 MAIN STAGE

Change The Wake Word: Alexa Is A Human Being

Lauren Johnson (Alexa Is A Human)

 

4:45 PM - 5:00 PM Session #286, Tuesday January 14 MAIN STAGE

Awesome Aariv: How A Fifth-Grader Changed The Game

Aariv Modi (A Fifth-Grader Who Loves Alexa)

 

5:00 PM - 5:15 PM Session #287, Tuesday January 14 MAIN STAGE

Best Practices With Flash Briefings

Teri Fisher, M.D. (Host, Voice First Health; Founder, Briefcast.FM)

 

5:15 PM - 5:45 PM Session #288, Tuesday January 14 MAIN STAGE

#AlexaDevs: Developer Ethics Roundtable

Moderator: Bradley Metrock; Nick Schwab (Alexa Champion); Mark Tucker (Alexa Champion); Emily Binder (Founder, Beetle Moment Marketing); Bob Stolzberg (Alexa Champion); Sarah Andrew Wilson (CCO, Matchbox.io)

 

7:30 PM VOICE BOARD GAME SOCIAL

Monopoly with Voice Banking; St. Noire; When In Rome

Wednesday, January 15

7:30 AM Registration

8:45 AM - 9:30 AM

Session #301, Wednesday January 15 MAIN STAGE

THE GOOGLE ASSISTANT KEYNOTE

Cathy Pearl (Head of Conversation Design Outreach, Google Assistant)

 

9:30 AM - 10:00 AM

Session #302, Wednesday January 15 MAIN STAGE

State Of The Union: Microsoft and Voice AI

Eric Egland (Enterprise AI, Microsoft)

10:00 AM - 10:30 AM Coffee / Networking / Review of Exhibits

10:00 AM - 10:30 AM Press Briefing (by invitation only)

 

10:00 AM - 10:30 AM BOOK SIGNING

Designing Voice User Interfaces: Principles of Conversational Experiences (Cathy Pearl)

10:05 AM - 10:25 AM

Session #304, Wednesday January 15

Case Study: Opening The World To Shortcasts 

Armel Beaudry (CEO/Founder, Trebble.FM)

In a nutshell: what a shortcast is ... how it differs from podcasts ... why it is on the rise ... and why it will prevail in a voice-enabled world.

 

10:30 AM - 12:10 PM Breakout Tracks:

GOOGLE ASSISTANT + MARKETING:

10:30 AM - 11:00 AM

Session #311, Wednesday January 15

Sonic Branding: The Essence Of Voice-First Marketing

Audrey Arbeeny (CEO, Audiobrain)

 

11:05 AM - 11:35 AM

Session #321, Wednesday January 15

Bringing Voice-Driven Food Ordering To Google Assistant

Michael L. Atkinson (CEO, Orderscape)

 

11:40 AM - 12:10 PM

Session #331, Wednesday January 15

Building Great Voice Experiences for the Brave New World of AI

John Kelvie (CEO, Bespoken); Emerson Sklar (Chief Evangelist, Bespoken)

A review of best practices for designing, coding, and testing voice experiences. The session will focus on:

● Why quality is critical for voice

● The key differences in building for AI platforms as opposed to the web/mobile

● How to stay one-step ahead of the machine (learning) and ensure Five-Star experiences, consistently

We’ll review the build/test/tune regimen that should be part of every voice practitioner’s toolkit, and show just how easy it is to get started.

GOOGLE ASSISTANT + HEALTHCARE:

10:30 AM - 11:00 AM

Session #312, Wednesday January 15

Project Silver: Google Assistant and Aging Populations

Maarten Lens-FitzGerald (Global Head of Voice, Nodes)

11:05 AM - 11:35 AM

Session #322, Wednesday January 15

Google Assistant + Healthcare Session #2

 

11:40 AM - 12:10 PM

Session #332, Wednesday January 15

What's So Conversational About Conversational Interfaces?

Healthcare Use Cases For Google Assistant

Michael McTear (Emeritus Professor of Knowledge Engineering, Ulster University)

Conversational interfaces have emerged as a new way to interact with AI assistants on smartphones, smart speakers, and other devices. However, to what extent are these systems truly conversational? Generally, a distinction is made between task-oriented systems and those that engage in social conversation (or chit-chat). This session will argue for a third type, in which the assistant takes part in a conversation with the user in order to solve a problem: for example, to provide support and advice in a healthcare context. Mike McTear will discuss the technical and other challenges faced in developing this new type of conversational interface, looking first at simpler, handcrafted applications that they have developed at Ulster University, and then considering the merits and issues of more advanced applications based on techniques from AI and machine learning that constitute the current state-of-the art in conversational AI.

GOOGLE ASSISTANT + STORYTELLING:

10:30 AM - 11:00 AM

Session #313, Wednesday January 15

Voice Strategy: Telling Your Story

Scot Westwater and Susan Westwater (Co-Founders, Pragmatic Digital)

It’s clear Voice offers brands and businesses the opportunity to deliver value to their audiences through useful and usable experiences. What’s not clear is how to create experiences valuable to your audience that genuinely integrate your brand. Susan and Scot Westwater will share their strategic approach to pragmatically extending your brand into the voice channel. They’ll also share how to develop a promotional plan to drive awareness and usage of your Voice experience.

 

11:05 AM - 11:35 AM

Session #323, Wednesday January 15

Cloning Voices: The Evolution Of Voice Content

Zohaib Ahmed (CEO and Co-Founder, Resemble.AI)

 

11:40 AM - 12:10 PM

Session #333, Wednesday January 15

PANEL: The Transhumanist View Of Voice Tech And AI

Moderated by Micah Redding (Executive Director, Christian Transhumanist Association)

What is the future of our AI digital assistants? What are they evolving into, and how are we shaping their evolution through our interactions today? In a world rapidly being transformed by AI, voice technology is one of the major connecting points between humans and machines, raising the possibility of reshaping technology, the world, and humanity itself.

GOOGLE ASSISTANT + SMART HOME:

10:30 AM - 11:00 AM

Session #314, Wednesday January 15

Creating Voice Applications for Emerging Markets

Daniel Whitenack (Data Scientist, SIL International)

Emerging markets, such as India, Indonesia, China, and Brazil, are presenting ripe opportunities for voice applications. Not only are these economies increasing their share of global consumption and promising a majority of future mobile phone use, but they also include populations that are oriented towards oral communication and knowledge sharing. In this talk we will help you understand the “why” and “how” of developing voice applications for these markets. You will come away with practical steps to help you expand your current language support and tap into new opportunities.

 

11:05 AM - 11:35 AM

Session #324, Wednesday January 15

The Secrets Of Compelling VUI Design

Emily Lonetto (Head of Growth, Voiceflow)

 

11:40 AM - 12:10 PM

Session #334, Wednesday January 15

Quality Assurance In The World of Voice

Applause

GOOGLE ASSISTANT + EDUCATION:

10:30 AM - 11:00 AM

Session #315, Wednesday January 15

Google Actions As Voice-Based Websites

Paul Hickey (CEO, Data Driven Design)

The data have spoken. Nearly 200 million people are getting their information from voice assistants like Alexa and Google Assistant, and it’s time businesses built a presence on top of these platforms and started using voice-based apps to streamline their marketing and operations, and increase efficiency and effectiveness. Whether delivering a voice-based version of your company’s website so your audience can interact while walking the dog, an interactive extension of your company’s intranet that employees can check in on while waiting in line at the store, or a training for your sales force that they can take while driving, the possibilities are endless. This session will walk you through a new seamless way to turn your WordPress website into an Alexa Skill and Google Action.

 

11:05 AM - 11:35 AM

Session #325, Wednesday January 15

Train to Tame Toxicity: Improve Communications Apps with TensorFlow

Lizzie Siegle (Developer Evangelist, Twilio)

Machine Learning is a huge field right now because it can be applied to so many industries to solve a wide variety of problems in interesting ways. This exciting talk will feature a live-coding demo and go over when and why you should add Machine Learning to your communication applications with chat or voice, the benefits of using TensorFlow over other libraries and tools, and more. 

 

11:40 AM - 12:10 PM

Session #335, Wednesday January 15

PANEL: Voice Tech In The Classroom

Julie Daniel Davis (Director of Instructional Technology & Innovation, Chattanooga Christian School), Rebecca Dwenger (Instructional Technology Consultant, Hamilton County ESC)

GOOGLE ASSISTANT SPECIAL SESSIONS:

10:30 AM - 11:00 AM

Session #316, Tuesday January 15

Voice-First Banking: What's Next

John Best (President and CEO, Best Innovation Group)

11:05 AM - 11:35 AM

Session #326, Tuesday January 14

Conversational AI And The Enterprise: A Special Panel With The SIPtones

Jon Arnold (Principal, J Arnold & Associates)

Rick Hathway (Principal, RLH Telecom Solutions)

11:40 AM - 12:10 PM 

Session #336, Tuesday January 14

12:10 PM - 1:25 PM Lunch / Networking / Review of Exhibits

 

12:40 PM - 1:00 PM

Session #341, Wednesday January 15

Case Study: The Rise Of Open Voice

Maarten Lens-FitzGerald (Global Head of Voice, Nodes); Sam Warnaars (Head of Innovation, aFrogLeap)

 

1:00 PM - 1:20 PM

Session #342, Wednesday January 15

Case Study: The Nashville Voice Conference 

Paul Hickey (CEO, Data Driven Design)

The first-ever Nashville Voice Conference took place on July 31, 2019 at Thistle Farms in Nashville, TN. There, 63 small business owners and mid-level marketers focused on how businesses can become more efficient and effective by implementing Alexa Skills, Google Actions, and Alexa Flash Briefings, as well as podcasts for business. This was Nashville’s first straight-up workshop-style conference focused specifically on Voice in Business, and raised $3,500 for Nashville non-profit Corner To Corner. Conference Founder Paul Hickey presents a case study on how the event helped businesses learn and build their voice-based digital toolkits, and how the 2020 Conference aims to double in size, content and impact. Project Voice attendees are encouraged to come listen to this session and get involved.

1:25 PM - 1:50 PM 

Session #351, Wednesday January 15 MAIN STAGE

The Need To Be Understood

Project Understood (Google + Canadian Down Syndrome Society)

1:50 PM - 2:20 PM 

Session #352, Wednesday January 15 MAIN STAGE

Ethical Considerations Within The Voice Landscape

Brooke Hawkins (Senior VUI Designer, The Mars Agency)

2:20 PM - 2:50 PM

Session #353, Wednesday January 15 MAIN STAGE

Opening Doors for Local Languages with AI

Chris Benson (Principal Artificial Intelligence Strategist, Lockheed Martin); Dan Whitenack (Data Scientist, SIL)

Bringing voice technology to the local languages of emerging markets presents huge challenges. Good data is scarce or non-existent. Users often have bandwidth or connectivity issues. Existing platforms target only a small number of high-resource languages. These and related problems will only be solved when AI technology and resources from industry are combined with linguistic expertise from those on the ground working with local language communities. Chris Benson, principal artificial intelligence strategist with Lockheed Martin, and Daniel Whitenack, a data scientist with SIL International, illustrate this as they team up to present practical ideas for pushing voice technology into emerging markets. Chris has deep knowledge in computing and embedding systems, and Daniel brings natural language processing experience backed by an NGO currently doing linguistic work in over 90 countries. Together, they represent the type of collaboration that is necessary to make voice technology a reality for much of the world.

2:50 PM - 3:20 PM Coffee / Networking / Review of Exhibits

 

2:55 PM - 3:15 PM

Session #354, Wednesday January 15

Case Study: Voice + Cardiology = Saving $$$

Matt Cybulsky, Ph.D. (Principal, IONIA); Reid Maclellan, M.D. (Harvard Medical School / Boston Children's Hospital); Satya Shreenivas, M.D. (Interventional Cardiologist, The Christ Hospital

3:20 PM - 5:00 PM Breakout Tracks (continued):

3:30 PM - 5:00 PM WORKSHOP

Session #360, Wednesday January 15

From Concept to Personality:

Creating Engaging Voice Experiences

Adva Levin (Founder, Pretzel Labs)

In a world where everyone is starting to have a voice-first presence, engagement is key: how you sound, what you say, and what you do to get your audience to enjoy talking to you are the things that will make YOUR voice app stand out and be remembered. In this hands-on workshop we will explore different types of voice-first experiences that all put user engagement first. We’ll look into business use cases ranging from pop stars to hotel chains, come up with new concepts, write personas and dialog, and reimagine their voice-first presence. This workshop is helpful for businesses exploring voice and studios creating original work. No prior knowledge is required. Please come curious, creative, and prepared to play.

GOOGLE ASSISTANT + MARKETING:

3:20 PM - 3:50 PM

Session #361, Wednesday January 15

Manipulating Data & Spreadsheets With Google Assistant: A Look Ahead

Allen Firstenberg (Creator of Vodo Drive; Project Guru at Objective Consulting)

What does it sound like to talk with our data? What does it feel like? Voice technology is amazingly contextual and personal -- the most relevant answers come from the data that we, ourselves, have collected. Since the first digital spreadsheets were created over 40 years ago, people have used them to collect and organize personal data of all sorts -- from car mileage records to schedules. Spreadsheets represent a very personal way to organize data. What better way to update and access this data than through voice? Spreadsheets are also one of the most common programming languages. At a time when we seek "no code" solutions for many of our problems, modern spreadsheets such as Excel and Google Sheets continue to be some of the most popular ways for people to create interfaces for our data. It makes sense to bring this democratic technology to another democratizing force: voice. We will discuss our experiences in developing Vodo Drive, a voice interface for Google Sheets and more, why the Google Assistant made this easier than on other platforms, and why direct and personal control of our own data through voice represents the next frontier of voice control.

3:55 PM - 4:25 PM 

Session #371, Wednesday January 15

Voice Search Optimization: Lessons Learned

Sam Warnaars (Head of Innovation, aFrogLeap)

4:30 PM - 5:00 PM 

Session #381, Wednesday January 15

Voice And Brand Perception: Case Studies From Amsterdam

Maikel van der Wouden (CEO, Voicebranding.AI)

GOOGLE ASSISTANT + HEALTHCARE:

3:20 PM - 3:50 PM

Session #362, Wednesday January 15

Law-Making And Ethics Of AI Personhood

Bianca Phillips (Author, Making The Digital Health Revolution)

Should a voice assistant (VA) be afforded legal personhood status? Let's consider a thought experiment, discuss the current legal constructs, and your role in shaping the future of law and society. This talk is intended to activate your participation in the law-making process, with insights from thought leadership originating in the United States of America and Australia.

 

3:55 PM - 4:25 PM 

Session #372, Wednesday January 15

Google Assistant + Healthcare Session #5

4:30 PM - 5:00 PM 

Session #382, Wednesday January 15

The Role of Voice & AI in Addiction, Recovery, & Our Mental Health

Stephen Hays (Founder and Managing Partner, What If Ventures)

GOOGLE ASSISTANT + STORYTELLING:

3:20 PM - 3:50 PM

Session #363, Wednesday January 15

Audiobooks, Assistants, and Accessibility

Wendy Reid (Chair, Publishing Working Group, W3C)

Audiobooks have been part of the publishing landscape for over 100 years, since the invention of the gramophone. Modern developments in mobile Internet, storage, devices, and voice technology have vastly increased the popularity of the format in recent years, and publishers are eager to get on the trend. In spite of this history, Audiobooks have no common standard or specification, leading to fragmentation in the market. In this session, we will discuss the development of the W3C’s Audiobook specification, along with the work of the Publishing Working Group to bring this specification to market, and its potential impact on publishers, retailers, and users.

3:55 PM - 4:25 PM 

Session #373, Wednesday January 15

#VoiceFirst Media and SAG-AFTRA: Playing (And Paying) Fairly With Podcasting and Smart Speaker Content 

Adrien Glover (Head of Strategy and Content Marketing, BOOM Integrated); Sarah Storm (Head of Ideation and Conversation Design, BOOM Integrated)

 

4:30 PM - 5:00 PM 

Session #383, Wednesday January 15

Content Challenges: Moving From Alexa To Google Assistant

Rebecca Rolfe (Product Designer for Voice Platforms, NPR); Tommy O'Keefe (Senior Software Engineer, NPR)

"It sounds easy" is the bane of voice developers building for novel and rapidly-changing platforms. Rebecca left Google not sure why third parties weren't building more ideal voice flows, but after a few months working at NPR she found out! Tommy and Rebecca propose key features needed to build the audio experiences users would love and expect, as a shortlist to platform creators on what to support next.

GOOGLE ASSISTANT + SMART HOME:

3:20 PM - 3:50 PM

Session #364, Wednesday January 15

PANEL: Voice And The Enterprise

Alexey Khitrov (CEO, ID R&D)

NWN

Just AI

 

3:55 PM - 4:25 PM 

Session #374, Wednesday January 15

#VoiceFirst Government: Smart Cities And Using Voice Tech For Social Good

Michael Novak (Founder, Digital Transformation Partners)

 

4:30 PM - 5:00 PM 

Session #384, Wednesday January 15

PANEL: The State Of Voice Developer Ecosystems

Moderator: Pete Erickson (CEO, Modev; Executive Producer, VOICE Summit)

Lisa Falkson (Senior VUI Designer, Amazon)

Kane Simms (Host and Producer, VUX World)

GOOGLE ASSISTANT + EDUCATION:

3:20 PM - 3:50 PM

Session #365, Wednesday January 15

Building Voice Experiences For Children

Jeremy Wilken (Host, Design For Voice)

 

3:55 PM - 4:25 PM 

Session #375, Wednesday January 15

A Case For Accessibility: Voice-Enabled Screen Readers

Alexandra Vtyurina (Ph.D. Candidate, University of Waterloo)

Voice-based smart devices provide an additional level of accessibility for individuals who are blind or visually impaired. However, these users are faced with various obstacles when interacting with speech-based interfaces. Recent academic studies have uncovered some of the challenges faced by people with visual impairment and potential ways of addressing them. This talk will outline these challenges and opportunities for improvement that could make voice interaction available for a wider population.

4:30 PM - 5:00 PM 

Session #385, Wednesday January 15

Reducing Gender-Based Marginalization in Conversation Design

Rebecca Evanhoe (Conversation Designer, Amazon Web Services)

Because conversational interfaces are created by humans, and because they mimic human conversation, they can carry the same gender-based biases that we see in our culture. This talk covers actionable ways you can check for gender bias and reduce its harmful impact. Whether you’re a designer, a developer, or a manager, you’ll leave with five clear questions to take back to your team.

GOOGLE ASSISTANT SPECIAL SESSIONS:

3:20 PM - 3:50 PM

Session #366, Wednesday January 15

Entering Voice As A Multi-Brand Company

Rachel Waldstein (Director, CRM & Retention, Wolverine Worldwide)

Nick Laidlaw (CTO, Voicify)

3:55 PM - 4:25 PM

Session #376, Wednesday January 15

4:30 PM - 5:00 PM 

Session #386, Wednesday January 15

5:30 PM - 9:00 PM The Project Voice Awards Gala

5:30 PM Cocktails / Live Music

6:00 PM Dinner

6:30 PM Awards Begin

7:30 PM Roast Begins

8:30 PM Live Music

Thursday, January 16

8:00 AM

Registration

 

8:45 AM - 9:30 AM 

Session #401, Thursday January 16 MAIN STAGE

THE SAMSUNG BIXBY KEYNOTE

Adam Cheyer (Chief Technology Officer, Viv Labs, Samsung)

 

9:30 AM - 10:00 AM 

Session #402, Thursday January 16 MAIN STAGE

The State Of The Union For Voice Assistants

Bret Kinsella (Founder and CEO, Voicebot.AI)

10:00 AM - 10:30 AM 

Session #403, Thursday January 16 MAIN STAGE

The Voice Tech Media Panel

10:30 AM - 11:00 AM Coffee / Networking / Review of Exhibits

10:30 AM - 11:00 AM Press Briefing (by invitation only)

 

10:30 AM - 11:00 AM BOOK SIGNING

Session #410, Thursday January 16

Voice Strategy: Creating Useful and Usable Voice Experiences

(Susan & Scot Westwater)

 

10:35 AM - 10:55 AM

Session #411, Thursday January 16

Case Study: Speech Markdown (Mark Tucker)

11:00 AM - 11:20 AM

Session #412, Thursday January 16 MAIN STAGE

The Project Voice Contrarian Speaker

Why Voice Technology Sucks

Susan Hura (CEO, Banter Technology); Phillip Hunter (Senior Principal, [24]7.ai)

11:20 AM - 11:45 AM

Session #413, Thursday January 16 MAIN STAGE

Bixby Premiere Developers Panel

Moderator: David Gene Oh (Senior Director for Bixby, Samsung)

 

11:45 AM - 12:15 PM

Session #414, Thursday January 16 MAIN STAGE

Competing As An Independent Voice Assistant and AI

Mike Zagorsek (Vice President of Product Marketing, SoundHound Inc.)

12:15 PM - 1:45 PM Lunch / Networking / Review of Exhibits

 

1:05 PM - 1:25 PM 

Session #423, Thursday January 16

Case Study: Audioburst and the Bixby Premier Developer Program

Rachel Batish (VP Product, Audioburst)

 

1:25 PM - 1:45 PM 

Session #424, Thursday January 16

Case StudyCreating A Bixby Capsule - Live Demo

Alex Dunn (Director & Principal Architect, Voicify)

How do you go from Concept to Capsule in 20 minutes? With an integration? Alex Dunn will showcase just that, leveraging the Voicify Conversation Experience Platform.

1:45 PM - 4:00 PM Breakout Tracks:

BIXBY + DEVELOPERS:

1:45 PM - 2:15 PM

Session #431, Thursday January 16

PANEL: Bixby Strategic Partners 

Moderator: Jennifer Arnold

SideChef

Home Advisor

Radio.com

 

2:20 PM - 2:50 PM

Session #441, Thursday January 16

Bixby 101: An Introduction to Bixby Development

John Alioto (Chief Evangelist, Viv Labs)

 

2:55 PM - 3:25 PM

Session #451, Thursday January 16

Bixby Templates: Natural Language First Development

Roger Kibbe (Senior Evangelist, Viv Labs)

 

3:30 PM - 4:00 PM 

Session #461, Thursday January 16

Marketplace and Natural Language Categories

Jennifer Arnold (Partner Engineer Lead, Viv Labs)

VOICE + RETAIL:

1:45 PM - 2:15 PM

Session #432, Thursday January 16

Bixby and the Voice-Enabled Live Experience

Samsung / Ticketmaster

 

2:20 PM - 2:50 PM

Session #442, Thursday January 16

Elevating the Customer Journey with Conversational AI

Jane Thalen (Director of Design Services, Interactions)

Modern customers decide the “what, when, and how” of customer service. However, the growing number of customer service channels is adding to the complexity of engaging and interacting with companies. While speaking is the easiest and the most natural form of communication, many customers feverishly avoid “the call” and resort to digital channels such as chat, SMS, smart speakers, etc. But when designed poorly, these channels can prove to be as exhausting as waiting “on hold” for eternity. This session will describe The Interactions Way -- a unique formula to define, design, deploy, measure, continuously improve, and certify conversational experiences for enterprise customer service. Learn how The Interactions Way technology can elevate the customer journey across channels.

 

2:55 PM - 3:25 PM

Session #452, Thursday January 16

Using Voice In Agriculture: The Future Of Food

Bruce Rasa (CEO/Founder, AgVoice)

 

3:30 PM - 4:00 PM 

Session #462, Thursday January 16

Voice Shopping: What We've Learned So Far

Shilp Agarwal (CEO, Blutag.AI)

Voice commerce is clearly changing consumer behavior. Retailers and brands should be planning their voice strategies NOW to stay competitive. Learn why it’s imperative to be an early mover in this space. 

VOICE + AUTOMOTIVE:

1:45 PM - 2:15 PM

Session #433, Thursday January 16

Next-Gen Navigation + Voice 

Tom Blaksley (Technical Sales Director, what3words)

2:20 PM - 2:50 PM

Session #443, Thursday January 16

The Car As Context: Vehicular Voice Experiences

Braden Ream (CEO, Voiceflow)

2:55 PM - 3:25 PM

Session #453, Thursday January 16

AI In The Car: Creating A Voice-Driven Experience

Robert Bruchhardt (Senior Software Engineer, Mercedes Benz R&D North America)

3:30 PM - 4:00 PM 

Session #463, Thursday January 16

Bringing Bixby Into The Car: How Harman Kardon Drove Change

Samsung / Harman Kardon

VOICE + HEALTHCARE:

1:45 PM - 2:15 PM Session #434, Thursday January 16

Voice In Modern Healthcare

iScribe Health

2:20 PM - 2:50 PM Session #444, Thursday January 16

Voice In Modern Healthcare

Canary Speech

2:55 PM - 3:25 PM Session #454, Thursday January 16

PANEL: Voice In Modern Healthcare

Moderated by Harry Pappas (Founder & CEO, Intelligent Health Association)

3:30 PM - 4:00 PM Session #464, Thursday January 16

Voice + Healthcare Session #4

VOICE + MONEY:

1:45 PM - 2:15 PM Session #435, Thursday January 16

PANEL: The State of Conversational Commerce

Dan Miller (Lead Analyst and Founder, Opus Research)

Michele Tivey (CEO, Payometry)

2:20 PM - 2:50 PM Session #445, Thursday January 16

Financial Sonic Branding: What Regiters

Emily Binder (Chief Strategist / Voice Marketing Lead, Beetle Moment Marketing)

Hear which brands in investing, banking, and financial literacy have the most successful sonic branding and why it matters. Emily Binder will cover strong and interesting examples of sonic identity for transactions, audio content, and advertising.

2:55 PM - 3:25 PM Session #455, Thursday January 16

High Stakes Conversion: Using Voice in Emotionally-Fraught Industries

Diana Deibel (Lead Designer, Grand Studio)

We all know VUIs can be used to help scale customer service and guidance. But what do you do when you're in an emotionally-fraught industry like finance or health, where the stakes of the conversations can quickly escalate into an emotional scenario? Lead VUI Designer Diana Deibel will walk you through what triggers negative emotions for customers in finance, how that affects them, and how you can use the strengths of voice within the finance sector, without the pitfalls. She will take you step by step through how to identify and scope a successful use case, validating that idea with users, and which design considerations to focus on.

3:30 PM - 4:00 PM Session #465, Thursday January 16

Money Management: Voice AI And Modern Finance

Samsung / Fintel Labs

VOICE + GAMING:

1:45 PM - 2:15 PM Session #436, Thursday January 16

Voice-Enabled Games In The Car: What's Down The Road

Niko Vuori (CEO, Drivetime.FM)

2:20 PM - 2:50 PM Session #446, Thursday January 16

PANEL: The State of Voice-First Gaming

Moderated by Sarah Andrew Wilson (Chief Content Officer, Matchbox.io); Gal Shenar (Founder, Stoked Skills); Jess Thornhill (Product Manager, Volley); Jon Myers (CEO, Earplay)

Gaming is a big opportunity in the voice-first era. Hear industry experts from Earplay, Matchbox.io, Stoked Skills, and Volley share strategies, design insights, and visions for the future.

2:55 PM - 3:25 PM Session #456, Thursday January 16

Voice's Intersection With Modern Video Games

Adrian Simple (Editor, The Gaming Observer)

How has voice technology influenced the mainstream gaming industry, and where will it thrive? There are a number of voice-first gaming projects, but none have caught widespread attention. Similarly, several game developers have attempted a consumer-driven voice experience to little success. Adrian Simple has reported on video games every single day for over a year, and in this session he explores what needs to be done to close the gap between two thriving industries.

3:30 PM - 4:00 PM Session #466, Thursday January 16

Bixby and Gaming: Success Stories

BIXBY SPECIAL SESSIONS:

1:45 PM - 2:15 PM Session #437, Thursday January 16

Bixby Views: Building for Phone, TV, Appliances, Watches & More

Jonathan Pan (Evangelist, Viv Labs)

2:20 PM - 2:50 PM Session #447, Thursday January 16

Bixby and Radio.com

2:55 PM - 3:25 PM Session #457, Thursday January 16

Bixby + SideChef

3:30 PM - 4:00 PM Session #467, Thursday January 16

Bixby + Home Advisor

4:00 PM - 4:30 PM Session #471, Thursday January 16 MAIN STAGE

PANEL: Open Voice: Giving Voice to Mobile Apps and Websites

Moderator: Bradley Metrock

Mike Tatum (CEO, Spokestack)

 

4:30 PM - 5:00 PM Session #472, Thursday January 16 MAIN STAGE

Building Speech From Scratch: Creating Alexa To Founding Cobalt

Jeff Adams (CEO, Cobalt Speech); Catherine Breslin, Ph.D. (Director, Solutions Architect, Cobalt Speech)

5:00 PM - 5:30 PM Session #473, Thursday January 16 MAIN STAGE

CLOSING KEYNOTE

Kane Simms (Host and Producer, VUX World)

Friday, January 17

VoiceFirst.Community is the 501(c)(6) trade association formed to represent the shared interests of people and organizations working with voice-first technology: voice assistants, smart speakers, AI, ML, and more. All of these Friday sessions at Project Voice are open to any Project Voice attendees who would like to sit in.

9:00 AM - 9:30 AM VoiceFirst.Community Status Report

9:30 AM - 10:15 AM VoiceFirst.Community Open Session / Agenda Setting

10:30 AM - 11:30 AM VoiceFirst.Community Working Groups

11:30 AM Lunch

12:30 PM Adjourn

 
Project Voice will gather together 3,000+ executives, marketers, developers, strategists, media, analysts, VCs, and more.
Sharing best practices, gathering intelligence on the various voice ecosystems, and networking across a diversity of sectors and industries is what Project Voice is all about.
The #1 event for voice tech and AI in America.